If this is your first time creating your candidate profile on this web site, click on "My Profile".
Enter your email address underneath and then click on "Create Profile". The profile page will appear for you to fill out. Once you have filled out the profile page, click on "Save" at the bottom. Your profile will be saved and a system-generated password will be automatically emailed to you.
The next time you log in you will be able to change your password.
2. I am getting an "Incorrect Login Information" message.
If you are trying to log in and are receiving the message "Incorrect Login Information," follow these steps:
Enter your email address in the field provided. Below this field you will see a sentence that reads, "Forgot your password? Enter your email address above and then click here. Your password will be sent to this address immediately." Follow the instructions to ensure that you do indeed have the correct password.
If you are still having problems, try typing the password rather than cutting and pasting it from the email that was sent to you. Sometimes an extra space can be copied by mistake, which will render your password invalid.
If none of the above solutions worked, try the following:
Enable your cookies.
Delete your cookies.
Update your browser to the latest version of Internet Explorer.
4. My session has expired. How do I reset the page?
Your session will expire and you will lose any unsaved information if you spend 60 minutes on any page without saving or submitting information. You will get the message "Your session has expired. Please login again." Click on Job Opportunities to start a new session.
In order to upload your resume as part of your profile, please follow these steps:
Go into your profile and click on "My Documents"
Click on "Browse" and find your resume wherever you saved it.
Click on "Open". Your resume title will appear in the field next to "Browse".
Click on "Attach Document" and you're done! You will see a message verifying that your resume has been uploaded.
You can overwrite your previous resume by uploading a file of the same name and format. You can also upload a new resume with a different name and/or format. If you would like to remove old resumes, please contact us at firstname.lastname@example.org or 1-877-427-7717, Monday through Friday, excluding holidays, from 8 a.m. to 8 p.m. (ET).
7. Do I need to create a profile to apply for a job?
Yes. Click on "Login" and enter your email address under "New Applicant?". You will be provided a quick form to fill out, including a place to specify your particular skills and a window in which to upload your resume. Once you've saved this profile, your password will be emailed to you. You can use this password to access your profile at any time.